AI customer service: Imagine a time when customers never wait for help. That’s how AI tools for customer service are changing the landscape in 2025. Companies are using these AI tools more than ever before. Here are some facts about ai customer service: 65% of businesses want to use more AI this year. 55% already use AI, and 45% are trying it out. Why is this happening? AI tools for customer service don’t just save time—they transform how businesses communicate with customers. With 24/7 help, quicker replies, and up to 35% lower costs, these tools are amazing. They enable businesses to answer more questions without losing quality, which is great for growing companies.