Traveling with a family can often feel like a mix of magic and madness. With different personalities, ages, and needs, planning a smooth international trip can become overwhelming before you even book your flight. Fortunately, our family’s journey from Paris to Atlanta and eventually to the breathtaking Smoky Mountains was made unforgettable thanks to the remarkable service and support of the Delta Airlines Paris Office.
From the moment we walked into the office, we were welcomed like old friends, not just travelers. What followed was not only a well-organized journey, but a deeply caring experience that reminded us how personal and stress-free flying can be, especially when you have a dedicated team walking the path with you.
A Family of Five, A World of Logistics
Our family trip involved five people: myself, my husband, our two children (ages 9 and 12), and my mother-in-law who had not flown internationally in years. The plan was to visit relatives in Atlanta before heading into the Smoky Mountains for a peaceful retreat away from the city.
We walked into  Delta Airlines feeling a little anxious about all the planning. Between seating arrangements, dietary requirements, wheelchair access, connecting flights, and luggage, we had a checklist a mile long.
But almost instantly, the calm professionalism of the Delta team—especially a representative named Michel—put us at ease. Michel took the time to listen, ask the right questions, and tailor every detail of our journey to ensure it suited everyone in our family.
Tailored Service That Exceeded Expectations
Michel didn’t just help us book tickets—he crafted a travel experience. He patiently reviewed the best flight times to match our children’s energy levels and my mother-in-law’s comfort. He arranged for a layover in New York with ample time to relax and not rush through customs. He also secured three seats together for the kids and us, and two extra-legroom aisle seats for my mother-in-law.
But what impressed us the most were the small things he anticipated without being asked:
He printed out all our travel confirmations and organized them in a folder.

He pre-selected vegetarian meals for my mother-in-law and child-friendly options for the kids.

He ensured the Delta app was installed and set up on our phones for real-time updates.

He requested priority boarding and arranged a wheelchair for both Charles de Gaulle and JFK Airports.

In one visit, all the tension we’d been carrying about our trip was replaced with excitement and confidence.
From Paris to the Skies: A Flawless Departure
On departure day, everything went like clockwork. The wheelchair assistance was ready when we arrived at the airport. The Delta ground staff were already aware of our special arrangements, and they went above and beyond to make boarding a smooth process.
We were one of the first families on board, which gave us time to settle the kids and make sure my mother-in-law was comfortable. The crew was incredibly kind, even taking the time to chat with my children and provide activity kits to keep them entertained.
Thanks to Michel’s foresight and the Delta Paris Office's thoughtful planning, we didn’t just get on a plane—we entered a calm, friendly environment that felt like a continuation of the care we’d experienced at the office.
In-Flight Comfort That Felt Like Home
Our flight to New York was long, but it was perhaps the most peaceful family flight we’ve ever experienced. Each of us had exactly what we needed—whether that was space to stretch, entertainment for the kids, or quiet time for my mother-in-law to rest.
The flight attendants were clearly informed of our family needs. They checked in regularly, offered additional blankets and drinks, and even helped my mother-in-law walk to the restroom when turbulence made it tricky.
The onboard entertainment options were a hit with our kids, who dove into cartoons and movies, while my husband and I even managed to watch a full film together—a rare treat for parents on a plane! Having Wi-Fi also allowed us to check in with relatives in the U.S. ahead of our arrival.
A Smooth Transition Stateside
When we arrived in New York, we were met with the same level of coordination. A Delta team member greeted us with a wheelchair, helped us navigate customs, and directed us to a quiet lounge where the kids could snack and rest before our connecting flight to Atlanta.
Thanks to Michel’s careful scheduling, we had just enough time to decompress, eat, and refresh without ever feeling rushed. Our connecting flight departed on time, and by the time we arrived in Atlanta, we felt surprisingly energized rather than drained.
Thoughtful Follow-Up from Paris
What truly blew us away was that two days after we landed, we received an email from Delta Airlines. Michel personally followed up to ask if everything had gone smoothly and if we needed help adjusting our return flight or arranging local services.
That level of follow-through, weeks after we’d left Paris, is rare in today’s customer service world. It made us feel remembered and genuinely cared for. Michel even recommended a few family-friendly things to do in Atlanta based on our children's interests—going far beyond the typical scope of an airline agent.
The Return Journey: A Seamless Experience
Our return flight was just as smooth as our departure. Since we had already experienced the Delta comfort and coordination once, we were much more relaxed going into it. Delta’s U.S. ground team was equally courteous, and the flight home felt like a warm bookend to our adventure.
Once again, assistance was ready at the airport, our seating was perfect, the meals were delicious, and the crew was attentive. My children even received a certificate for completing a “round trip” with Delta—a delightful souvenir they’ve proudly hung in their rooms.
Why Delta Airlines Deserves Special Recognition
It’s easy to book a flight online. It’s much harder to plan an unforgettable travel experience—especially with a family. What Delta Airlines did for us went well beyond ticketing. They gave us peace of mind. They turned logistical headaches into thoughtful plans. They anticipated our needs in a way that felt personal, not programmed.
Thanks to their expert team, we got to enjoy what matters most: family time. We laughed more, stressed less, and truly soaked in every moment of our trip.
They reminded us that exceptional service still exists—service rooted in empathy, efficiency, and real human connection. And for that, we’re sincerely grateful.
Final Thoughts: A Lifelong Customer Gained
We’ve flown with many airlines over the years, but the warmth and professionalism we experienced at Delta Airlines has turned us into lifelong Delta customers. When we plan our next big trip, whether it’s to California, Japan, or back to the U.S.—we’ll start with the same team that treated us like family.
Because when your journey begins with genuine care and expert guidance, the memories you make become even more special.
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