Hello! I had an experience that I would like to share regarding the Southwest Airlines office in Richmond. My friends and I were organizing a weekend trip, and we required assistance with a group booking. The staff at the office did a wonderful job ensuring everything was handled nicely. When we arrived, we were warmly welcomed by a staff member who took the time to hear our needs as soon as we arrived. She walked us patiently through the process of booking, explaining our options and assisting us in choosing the best flight times for all. The office itself was tidy and modern, with an abundance of chairs, so the entire process was comfortable and relaxing. We barely had to wait at all, and......See More