Hi there! I went to the United Airlines Office in Birmingham last week to get a flight change sorted that I couldn't do online. Seriously, I wasn't really hoping for much—maybe a long wait and a bit of frustration—but as it turned out to be completely the opposite. The office was tidy, well-set-out, and I was dealt with as soon as I stepped inside. That already made me feel quite at ease. My flight had been rescheduled without warning, and I had to reschedule along with ensuring that my return flight would also fit. The representative I was dealing with, Karen, was very patient and professional. She went through my entire itinerary, provided two solutions, and even outlined how to obtain......See More