I went to the Singapore Airlines office in Sydney last week to alter my forthcoming flight, and I was really impressed by just how professional and friendly the staff were. The moment I arrived, I was warmly greeted by the people at the front desk and escorted to a service agent with hardly any wait. The woman who served me—Melissa, I think—was patient, careful, and outlined all the possibilities open in terms of my changes to tickets. She rebooked me with no fuss and also gave useful advice on my stopover in Changi Airport. What was most impressive was how serene and composed she stayed despite it being obviously a hectic day. The office itself is tidy, well-structured, and convenient to locate within the CBD. It's reassuring to know that there's an actual office that you can fall back on should you need one-on-one service. I've flown to the Singapore Airlines office in Sydney several times before, and the service at this Sydney office only reaffirmed the reasons why I continue to patronize them. Highly recommended!
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