The Cebu Pacific Cancellation Policy offers travelers a degree of control over their travel plans, even with the airline's budget-friendly model. While most base fares are non-refundable, Cebu Pacific provides flexibility through additional options like the CEB Flexi add-on, which is ideal for those who want the freedom to cancel without completely losing the value of their ticket. By purchasing this add-on, passengers can cancel their flight up to two hours before the scheduled departure, and the fare (excluding the cost of the Flexi option itself) is credited into a Travel Fund. This fund acts like a travel wallet, which can be used for booking future flights, paying for baggage, seat selection, or even for booking for someone else. It’s valid for at least 12 months, making it a convenient choice for those who frequently travel or might need to reschedule.In situations where passengers do not purchase flexible options, cancellations are generally not eligible for refunds unless due to involuntary changes like flight cancellations by the airline, severe delays, or specific exceptional cases such as medical emergencies or government-imposed travel restrictions. Supporting documentation is required for such requests, and approval is handled on a case-by-case basis.Cebu Pacific processes refunds within 15 business days, although this timeline may vary depending on payment method and banking systems. To initiate a cancellation or request a refund, passengers can log in to the airline’s website or mobile app and navigate to the “Manage Booking” section, which allows for easy self-service. Overall, Cebu Pacific's cancellation policy encourages customers to plan ahead and choose the right fare options, offering a balance of cost-efficiency and flexibility for today’s dynamic travel needs.
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