KYC Issues on Crypto Exchanges

Forum Post Content:

Hey everyone,

I’ve noticed more and more users running into problems with KYC (Know Your Customer) on crypto exchanges lately, and I wanted to open up a thread for us to discuss and share experiences.

Whether it’s delayed verification, rejected documents, or unclear guidelines, KYC has become a sticking point for many. While I get the need for security and regulatory compliance, the implementation across platforms seems inconsistent. Some users get verified within minutes, while others wait days or even weeks—without clear communication.

Here are some common KYC issues people seem to face:

Document Rejections: Even when uploading high-quality government IDs and utility bills, some exchanges still reject them without explanation.

Face Verification Failures: Apps like Crypto.com use facial recognition that doesn’t always work well, especially in low lighting or with older phone models.

Endless Pending Status: Some applications just sit in limbo, with no ETA or option to re-upload documents.

Account Freezes: A few users have had their accounts restricted or frozen during KYC reviews, making their funds inaccessible until it’s resolved.

If you’re stuck with a platform like Crypto and aren't getting timely support, try contacting them directly via the call from https://crypto-customer-care-org.pissedconsumer.com/customer-service.html. Sometimes a human response speeds up the process far better than waiting through email queues.

KYC is an important step in building trust, but I think exchanges could definitely improve how they handle the process. Clearer guidelines, faster support, and better automation would go a long way.

Have you had any frustrating or smooth KYC experiences? Drop your story here—it might help someone else going through the same issue.

Stay verified and stay safe!