Say what? AI replaces human! Psst? Okay in the future maybe. 🤔 Klarna, once valued at over $45 billion, replaced 700 employees with AI to cut costs, but the move backfired as customer service quality declined and the company’s valuation plummeted to $6.7 billion. CEO Sebastian Siemiatkowski now admits the AI-only strategy was a mistake and plans to rehire humans in flexible roles, aiming to restore empathy and service quality by targeting students, rural workers, and loyal users.