Volaris understands the importance of accessible travel and is proud to offer dedicated support through its Volaris Wheelchair Assistance service. Whether you're flying for business, vacation, or a family visit, this service ensures that passengers with limited mobility experience a stress-free and respectful journey from start to finish. To access Wheelchair Assistance, passengers should make a request during the booking process or at least 48 hours before their flight. Once at the airport, trained agents are available to assist with ticketing, helping you check in quickly and navigate the airport comfortably. For travelers bringing their own mobility devices, Volaris provides free baggage assistance for manual and electric wheelchairs, walkers, or scooters. The equipment is handled with care and returned promptly upon arrival, ensuring it’s ready for immediate use. At the gate, passengers who request assistance receive priority boarding, giving them extra time to board and get settled. Onboard, the friendly cabin crew is available to offer assistance as needed throughout the flight, ensuring a smooth and accommodating experience. When the flight lands, Volaris continues its support with arrival assistance, helping you disembark safely, pass through immigration and customs, and collect your baggage with ease. For questions or changes to your assistance request, Volaris provides responsive customer support via phone, email, or online chat. With Wheelchair Assistance, you can count on a dignified, well-coordinated travel experience every step of the way.
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