Croatia Airlines Wheelchair Assistance is designed to provide a smooth and comfortable travel experience for passengers with reduced mobility, ensuring that every stage of their journey is accessible and well-supported. From the moment a flight is booked, passengers can request wheelchair assistance either online or by contacting the airline directly. It is recommended to make this request at least 48 hours before departure to allow the airline to prepare the necessary arrangements. Wheelchair Assistance includes support with ticketing, where staff can help with selecting suitable seating and entering any mobility-related details into the reservation. During check-in, passengers are offered help at the counter or through designated staff who ensure a stress-free process. Assistance extends to baggage handling, with support in checking in luggage and retrieving it upon arrival. At the airport, trained personnel guide passengers through security, to the gate, and onto the aircraft, using appropriate equipment such as boarding lifts or wheelchairs as needed. In-flight, cabin crew members are attentive and ready to assist with movement, comfort, and any specific needs that may arise during the journey. Passengers are also kept updated with flight information through the airline’s app and airport announcements, ensuring they stay informed every step of the way. For any inquiries or changes, Croatia Airlines’ customer service team is available via phone or email, offering reliable and responsive support. As part of the Star Alliance network, Croatia Airlines adheres to international standards for accessibility, promoting inclusive travel and delivering a consistent experience for all passengers who rely on wheelchair assistance.
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