1 mo
After my connecting flight was delayed in Istanbul, I reached out to the Turkish Airlines Houston Office to understand my options. My checked luggage didn’t arrive in Houston on time, which caused a lot of stress. The office staff was very helpful in initiating a baggage trace and explaining how to claim compensation if necessary. Although they couldn’t give real-time updates, they remained calm and professional throughout. Within two days, my bag was delivered to my home. I appreciated the office’s transparency and follow-up. They also gave me helpful travel tips for future layovers in Istanbul and recommended how to avoid missed connections. Their service was not only courteous but also...