Air Senegal Wheelchair Assistance services are thoughtfully designed to ensure a smooth, comfortable, and dignified travel experience for passengers with limited mobility. From the moment a passenger books a ticket or requests special assistance, dedicated staff coordinate personalized support: this includes pre-arranged ticketing adjustments to accommodate seating preferences, advance check-in to alleviate the stress of in-person queues, and help during boarding and disembarkation that ensures safe transfers between the airport terminal, jet bridge, and aircraft seat. 

In the terminal, passengers benefit from wheelchair escorts who navigate security, lounges, and connecting flights with discretion and care, while also facilitating priority baggage handling. Wheelchair assistance extends to luggage as well—trained personnel take responsibility for the secure handling of both checked and cabin baggage during transfers, ensuring that mobility equipment is given proper care and tagged accurately for seamless arrival at the destination. Throughout the journey, passengers receive timely flight information—displayed on dedicated screens or communicated personally—to keep them informed about gate changes, delays, or boarding announcements. Customer support is available both on the ground and in the air, with staff trained to understand diverse needs, including medical, sensory, or cognitive requirements, and to respond with empathy and efficiency. Air Sénégal’s multilingual support team ensures clear communication in French, English, Arabic, and Wolof, among other languages, so that passengers can express their needs and concerns effortlessly. 

In case of last-minute changes, re‑routing, or flight disruptions, the airline’s assistance coordinators act swiftly to rebook, arrange alternative transport, or offer lounge access while maintaining the passenger’s comfort and dignity. From ticket purchase to arrival at the final destination, Air Sénégal’s wheelchair assistance epitomizes an inclusive travel philosophy—prioritizing respect, reliability, and reassurance for all travelers with mobility needs.

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