Hello, My brother had a reassuring experience at the Etihad Airways Sales Office in Lahore after arriving later than planned. The staff greeted him kindly and didn't make him feel rushed. They clearly explained the delay policy offering refreshments, communications, and phone access when a departure is delayed for a couple of hours, and full compensation options when flights are delayed longer making him feel supported. They also walked him through his ticket change and rebooking options with patience and clarity. In my words, the service was friendly, professional, and truly comforting. It turned what could have been a frustrating delay into a nicely supported and stress-free visit.......See More