Pay Range
Annually:
$113,000 - $150,000
No equity
Description
Senior Support Engineer is a new role specialized in support, where you'll work with engineers and other staff as needed to provide a quick, thorough, and helpful response. The primary responsibility of this role will be handling customer support requests that come in throughout the day. ActionKit support is handled strictly over email-you will not be staffing a phone line.
Between support requests, the Senior Support Engineer will also maintain and improve internal and customer-facing documentation, handle new customer provisioning, maintain up-to-date contact information for our customer organizations, help with Q/A, and work on product and engineering projects.
Must haves:
- Skills and judgment to provide high-quality customer support, from attention to detail in answering a highly technical question, to big-picture wisdom about how to improve our support processes.
- Communication and collaboration skills. It's critical to be able to communicate technical information clearly to customers, and to collaborate with engineers to get questions answered.
- Empathy with others' needs, from coworkers to customers.
- Thorough understanding of ActionKit and the work our customers use it for.
- Knowledge of SQL, HTML, database, and web applications concepts.
Nice to haves:
- Experience with (or at) nonprofits or political groups in a technical, digital, or related role.
- Experience training and/or writing documentation and technical how-to guides.
- Experience providing technical or customer support.
- Engineering or product management skills, specifically experience building database-backed web apps, especially using dynamic-language frameworks like Ruby on Rails or Django.
Our comprehensive and competitive benefits include:
- Generous Flexible Time Off (FTO) Policy
- Up to 15 paid company holidays including some commemorating social justice events and self-care
- Paid volunteer time
- Resources for savings and investments
- Paid parental leave
- Paid sick leave
- Health, vision, dental, and life insurance with additional access to health and wellness programs.
- Opportunities to learn, develop, network, and connect
