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Technical Support Analyst

BAE Systems- Remote
https://jobs.baesystems.com/global/en/job/BAE1US102979BREXTERNAL/Engineering-Tools-Technical-Support-Analyst-JIRA-Bitbucket-Confluence-Remote-worker-opening
Full Time
Junior (3-5 years)
Annually

Pay Range

Annually:

$76,000 - $128,000

No equity

Industry

Engineering

Description

Required skills include a strong knowledge and working experience of Software Engineering Tool environments. Examples include Atlassian suite (JIRA, Bitbucket, Confluence), Subversion, Gitlab, Collaborator, Coverity. Duties include the following: - Design, operation and support of Software Engineering Tools. - Administration and operational support of multiple Software Engineering application environments across BAE Systems. - Troubleshoot performance, availability and overall health of tool environments. - Assist in planning, and upgrading of applications using Windows and Linux servers and client environments. - Create and maintain documentation for engineering application client and server installations and upgrades. - Support users in a timely manner using ServiceNow Help Desk ticketing system. - Interested candidates should have good communication and organizational skills, and a working experience administering of Software Engineering Tool environments. - Candidate should also exhibit sound judgement, initiative and self-motivation, and be able to complete tasks with minimal supervision. - Attention to detail, solid communication and teamwork skills will be required to work effectively. - Close collaboration with peers, Engineering and Engineering Tools personnel is essential. - The ability to manage time effectively while dealing with a variety of issues in a dynamic environment will be key to the success of this individual Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.