Pay Range
Annually:
$66,000 - $98,000
No equity
Description
Job Summary:
RapidScale is seeking a Project Coordinator to lead, plan, and execute deprovisioning projects for existing and new customers, as well as any customer purchasing specific licensing through RapidScale. The successful candidate will be responsible for prioritizing, scheduling, and executing installations by collaborating with internal engineering teams, sales representatives, internal support personnel, and customers' IT departments. The Project Manager will own the process from start to finish and will be responsible for identifying process improvements along the way.
Duties and Responsibilities:
Develop and manage project schedules as needed.
Be accountable for planning resources for tasks, including allocation, estimation, and scheduling.
Define, recommend, and implement process improvements for more effective project and program management.
Document process and maintain documentation on an ongoing basis
Initiate and schedule customer project calls as needed.
Clearly communicate the installation process and steps to all project stakeholders.
Assist in gathering technical details from customers and their IT teams.
Schedule all events and use the Project Management system to keep stakeholders informed and up to date.
Employ a systematic approach to track development activities, interdependencies, and schedules; plan and schedule current activities; and adapt plans as priorities and requirements change.
Own the central repository of all communications and serve as the go-to source for historical data from Sales, Business Operations, Finance, and Engineering.
Process deprovisioning opportunities in Salesforce (SF).
Open cases in Salesforce (SF) and/or Project Insight (PI) to deactivate services.
Manage the return of devices from customers who are canceling services.
Assist with customer requests for data and configurations prior to contract termination.
Notify the team of discrepancies in contract term dates, subscription end dates, financial data, and site locations.
Track the progress of deprovisioning opportunities through to the "PM Requested" stage. Follow up with the account owner if any delays occur.
Skills and Educational Requirements:
The ideal candidate will possess the following skills and qualifications:
Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
Strong interpersonal relationship skills
Excellent organizational abilities
Effective time management skills
Outstanding phone communication skills
Proficiency in Microsoft Office Suite, including MS Project and Outlook
PMP is preferred
Needed Attributes:
Positive attitude
A strong sense of urgency
Creative mindset
Networking background
Interpersonal Relationships:
This role requires the ability to work well with others in a fast-paced and demanding environment. The position involves collaborating with multiple departments and engaging with a diverse range of personalities.
USD 65,500.00 - 98,300.00 per year
