Pay Range
Annually:
$54,000 - $78,000
No equity
Industry
Community
Project Management
Sales
Description
Ready to be a Titan?
As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.
You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan.
As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:
- What’s the most valuable transformation I can offer my customer?
- What’s the fastest way I can deliver that value to them?
- How can my communication make their life easier?
- How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?
Preferred Skills and Experience:
- Project management
- Sales
- Data or Business performance analytics
- Operational use of SalesForce, Gainsight, and Tableau
- Highly proficient in ServiceTitan workflows and best practices
- Able to work PST/MST hours
