Description

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. Job responsibilities may include the following: Observability & Monitoring Develop and maintain monitoring, logging, and alerting solutions using tools like Elastic Stack, Datadog, Splunk, Prometheus, or similar platforms. Create and refine dashboards, alerts, and metrics to enhance visibility into system health and performance. Collaborate with development and operations teams to define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure reliability. Ensure end-to-end observability of infrastructure, applications, and network components. Incident Response & Troubleshooting Monitor, triage, and manage production incidents, ensuring that issues are addressed quickly and efficiently. Communicate incident status, resolution steps, and timelines to both technical and non-technical stakeholders. Perform root cause analysis for incidents and collaborate with teams to develop long-term solutions to prevent recurrence. Participate in on-call rotations to ensure 24/7 incident response coverage. Work alongside engineering and infrastructure teams to troubleshoot, escalate, and resolve issues in real-time. Contribute to the ongoing maturity of the observability strategy, ensuring alignment with industry best practices. · Collaboration & Documentation Partner with IT, DevOps, and engineering teams to improve the overall reliability and observability of systems. Maintain accurate and up-to-date documentation of monitoring configurations, incident response procedures, and troubleshooting guides. Provide training and knowledge-sharing sessions on monitoring best practices to IT teams. Key Relationships: · IT Tempus Production Systems Team · IT Site Reliability Team · Observability Engineer Qualifications: · Hands-on experience with observability tools such as Elastic Stack, Datadog, Prometheus, Splunk, Grafana, or similar. · Strong understanding of incident management, troubleshooting methodologies, and root cause analysis. · Experience working with Linux and Windows environments. · Proficiency in scripting languages (Python, PowerShell, Bash) for automation. · Knowledge of cloud environments (AWS, Azure, or GCP) and containerized applications (Docker, Kubernetes). · Excellent analytical, problem-solving, and communication skills. Preferred Qualifications: · Certifications in ITIL, Observability, or Site Reliability Engineering (SRE). · Experience with Infrastructure-as-Code (IaC) tools like Terraform or Ansible. · Familiarity with DevOps and CI/CD pipelines. · Understanding of networking principles and security best practices. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. Application Window Generally, this opening is expected to be posted for two business days from 04/14/2025, although it may be longer with business discretion. If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Benefits: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. (There is more)

IT Observability and Support Specialist

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