Pay Range
Annually:
$89,000 - $167,500
No equity
Description
Square’s Community team brings our sellers to the table with legendary experiences that empower entrepreneurial growth and connection. We believe some of the best ideas and strategies for growing a business come directly from our small business community and work tirelessly to elevate them internally and externally. With this in mind, we are committed to turning our seller’s questions into commerce and in making big business ideas every business’ reality.
As Square’s Community Engagement Program Manager, you will help us fulfill our mission by managing programs where business owners from around the world can come together to share ideas, ask questions, solve challenges, and elevate the role of small business owners in our economy. You’ll execute on this vision by leading creative & scalable engagement programs to increase peer to peer connections, conversations, and drive meaningful value for both Seller Community members and Square.
You will:
- Help drive and execute on the Seller Community engagement strategy, taking responsibility for sustaining growth and success through measurable KPIs and qualitative feedback
- Formalize, launch, and manage strategic engagement programs that align with company goals and Square’s priority initiatives (examples include online engagement programming, customer advisory boards, community events, member-led groups, and ongoing nurture efforts)
- Design & lead quarterly engagement campaigns to target specific verticals/industries, products, and/or identity groups
- Run end-to-end project management of ongoing community team driven campaign efforts
- Serve as a point of contact for Seller Community’s internal partners, meeting regularly with cross-functional leads & peers to establish and align on goals, processes & procedures, and progress towards KPIs
- Evangelize the community internally, working to increase internal adoption and raise overall visibility and engagement across Square’s employee base
- Leverage quantitative and qualitative data to meet and exceed engagement targets
- Monitor community health, and design and test relevant interventions as needed to ensure we reach our goals
- Participate in supporting Community activity outside the scope of Community Engagement
Qualifications:
- 5+ years work experience in online community management, user advocacy, or similar role
- Experience building and executing scalable online community engagement programs at scale
- Experience strategizing and producing community digital and in-person events from concept to planning, production, execution, and retrospective
- Experience leveraging different business tactics (data, events, content, campaigns, etc) to influence community acquisition and engagement
- Superb communication skills, both written and verbal, to both internal and external (customer-facing) audiences
- Experience gathering quantitative and qualitative data, and distilling it into thoughtful opportunity areas and recommended solutions that have clear scope and deliverables
- Experience managing integrated campaigns, moderation programs, and customer advisory programs a plus
- Experience with Khoros Community Platform a plus
Benefits:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits 
