Pay Range
Annually:
$54,000 - $91,000
No equity
Industry
Ecommerce
Software
Technology
Description
The Enterprise Marketplace Feed Manager is responsible for the overall project and technical management of Feedonomics’s Enterprise-Level Marketplace clients. This includes project management for onboarding implementations and post-onboarding account health and continuous growth. This position is within the Marketplace Operations department.
What You'll Do:
Manage the implementation of product listings and order integration setup to e-commerce channel expansions for our clients by reviewing client data and technical requirements
Support 10 + Enterprise Marketplace clients
Establish project scope by identifying and prioritizing client requests and utilize Feedonomics platform to achieve customer satisfaction
Utilize the Feedonomics platform to import and map attributes from a variety of files, including CSV, XML, custom scripts, and API-based platform integrations
Schedule exports to automate product listings to various marketplaces
Set up order management automation between Feedonomics and the client’s order management system
Communicate effectively with clients and other internal teams, ensuring accurate expectations are met and timely responses
Facilitate monthly virtual client meetings and manage multi-client communication
Oversee communication and work done for accounts under your management and delegate work to appropriate teams
Keep immediate supervisor informed of any client escalations and provide weekly updates on the status of accounts, special projects, and other ad hoc assignments
Adhere to Feedonomics procedures and best practices through managing internal documentation, updating account notes and following process documents
Participate in strategic business reviews alongside Sales and Customer Success teams
Who You Are:
3+ years experience with marketplace account management, focus on managing product feeds and data
Hands-on experience with top US marketplaces data such as Amazon, Walmart, Target+, or eBay
Strong passion and drive to succeed
Ability to multi-task and adhere to deadlines
Well-organized with a customer-oriented approach
Excellent written and verbal communication skills
Bachelor’s Degree in computer science required or equivalent work experience
(Pay Transparency Range: $54,000-$91,000)
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .
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BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:
require payment of recruitment fees from candidates;
request personally identifiable information through unsanctioned websites or applications;
attempt to solicit money from you as part of the hiring process or as part of an employment offer;
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