Highly accomplished and results-driven Business Analyst with 10 years of experience in E-commerce and Logistics domains. Demonstrated expertise in reducing integration backlogs and implementing streamlined processes. Selected to spearhead the development of a new department, introducing a lean-agile process that reduced development time by 40%. Co-developed a comprehensive onboarding training plan, improving resource retention. Analytical and strategic with a strong ability to collaborate with stakeholders. Proficient in project management, requirements elicitation, risk management, and Agile methodologies.