Accomplished Technical Pre-Sales & Solutions Engineer with over 2 years of experience in providing advanced technical support and delivering tailored solutions for EdTech products. Proven track record of engaging with global customers to diagnose and resolve complex technical issues, enhancing product usability and customer satisfaction. Adept at conducting technical consultations, system setup, onboarding, and proactive problem-solving. Exceptional communication skills, with a passion for making a positive impact in the education sector. Recognized for the ability to work independently and collaboratively, delivering high-quality support and fostering strong customer relationships.