Hey there! Results-driven professional with over 4 years of experience in technical support and client-focused problem resolution. Skilled in translating business needs and technical concepts into actionable improvements, utilizing agile methodologies and data to drive decision-making. Currently pursuing a Certified Scrum Master certification and seeking entry-level roles in Business Analysis or Scrum Master positions. Passionate about leveraging my background in technical support and interest in cybersecurity to drive secure, efficient product development and enhance business security.