Director of Operations known for charting the vision and strategic path while cultivating stakeholder engagement to drive organizations to the next level, creating success, profits, and longevity. Consistent track record of rapidly resolving bottlenecks and reversing financial losses. History of launching and commercializing new products with resultant success in aggressive 8-figure yearly revenue. Demonstrated success delivering key consumer insights, digital innovation strategy, and campaign support to propel pacesetting gains to web traffic, customer acquisition, and Ecommerce revenues. Valued for building and coaching top-performing teams with a clear vision and mixed management style. Below is a small sampling of the accomplishments as a Director of Operations I have brought to the company, MJT. • Transformed a $300 investment into $10M sales annually • Increased the company’s sales venue to one (1) to nine (9) • Managed over 5,000 changing skus daily • Converted a home-based business to a public workplace • Designed a 3600 sq. ft. warehouse fulfillment center • Maintained venue ratings above 95% over the company’s lifetime The Recipe for the Perfect Ecommerce Operations & Client Services Specialist: • First, have a solid foundation of ecommerce experience, say 15+ years, working in D2C, B2B, and B2C, preferably a person who has been referred to as a "Go-Getter." • Add Communication. Excellence in vendor and customer service relations via chat, phone, video, email, and trade shows. Experience with CRM databases is best. • Fold in the management of orders, including processing, pricing, logistics, fulfillment, shipping, and delivery. Amazon, Walmart, Ebay, Etsy and the like are excellent additions. • Include a healthy background in creativity and design. Adobe CS and Canva are a must. • Mix in some strategy, multi-tasking, problem solving, and organizational skills. • Beat in a blend of dedication, dependability, trustworthiness, professionalism, inspiration, and optimism. • Make sure to throw in some love of challenge and desire for change. • Whisk in some Microsoft Office, iOS, 3PL, SaaS, Ecommerce Platforms, Cloud data platforms, Multi-Channel Sales, and Shipping/Order Processing Tools. • Add a pinch of fun!