Hello! I"m Marcus Lawrence, a Quality Assurance Analyst and Customer Support Specialist from Jeffreys Bay, South Africa. With 4 years of QA analysis and 6 years in customer support at a cryptocurrency exchange, I"m committed to software excellence and exceptional customer experiences. As a QA Analyst at Lunatech (Pty) Ltd, I excel in meticulous manual testing, identifying software issues, and improving product quality. I collaborate effectively with the development team, documenting comprehensive test cases and fostering a collaborative work environment. During my time as a Support Desk Agent for ChainEX (a Lunatech project), I honed my customer service skills, maintained support documentation, and conducted training for new staff. My exceptional teamwork, fast learning, and strong communication skills complement my passion for entering the dynamic field of Cyber Security. Which I am eager to learn and start a career in. I am from South Africa and am very eager to explore overseas opportunities in either the Customer Support, QA Analyst, or cybersecurity fields.