I’m Martin Teasdale and I’ve worked in the call centre / contact centre industry for over 26 years. I started my career on the phones and "Get out of Wrap" was something that I used to hear supervisors shouting when there were customers in the queue. The expression has stuck with me - hence the name of the podcast. Over the years I have enjoyed many roles in both the UK and abroad and now work full time at BPA Quality the industry"s leaders on all things quality monitoring in the industry - I know my stuff but you"re not here to hear from me. As you can see from a lot of the images the podcast has bought me a lot of joy. It’s great to chat to so many experts who are genuinely warm, open and helpful people. I have a great family around me (my youngest daughter Mia was the very first guest on the podcast - see episode 1) and being a Dad & soon to be husband is the role I am most proud of and the one that brings me the most happiness. (Playing football just behind that..