I"ve spent the last decade building multiple highly effective customer success teams and training dozens of revenue-leadership teams for $10M+ B2B tech companies. Outcomes I"ve helped clients see: • 88% decrease in early churn • 117% average increase in closed expansion opportunities • 2.5x improvement in GTM rep productivity (even more so for CSMs) I"ve worked with the best leaders and operators to build simple and proven frameworks that I"ve developed into the Renewal Operating System. This system takes the pain out of growing, scaling, and aligning your GTM teams around the correct customer outcomes that truly drive retention and growth.