Experienced law enforcement professional transitioning my expertise into the IT arena. I am a customer-oriented IT Support Specialist skilled in effective communication strategies, consultative services, and innovative solutions seeking to employ my skill set in a Help Desk role. Adept in password resets, software installations, desktop support, database entry, and extensive legal research skills. I"ve performed operating system deployments, user permission assignments through Active Directory, and Wi-Fi troubleshooting through hands-on technical training. Currently working toward various IT certifications to enhance hardware, software, and network support proficiency.