Currently employed at Sainsbury’s Bank and Argos Financial Services, I oversee the performance and regulatory governance of pivotal strategic supplier relationships. My responsibilities encompass managing annual budgets exceeding £15 million and overseeing contract values exceeding £30 million. Additionally, I am accountable for risk, assurance, change, and incident management, ensuring resilience across strategic supplier services. As a commercially and integrity-driven decision maker, I possess a strong analytical background and a proven track record in fast-paced commercial, operational, and support environments. I am adept at influencing stakeholders at all levels, enabling the achievement of both business and personal objectives. With over 20 years of experience, I have honed my skills in developing and implementing clearly defined sales and service cultures. Previously, I held the position of Senior Delivery Manager, responsible for all sales, service, and quality commercial measures across all channels. During my tenure with Serco Global Services on the Shop Direct contract, I successfully managed remote site operations for all UK, India, and South African operational contact centres.