I have 20 years of customer service experience spanning retail, call centers, and digital support, I"ve got a well-rounded skill set. I"ve also been in the IT field for 8 years, specializing in tech support for 5 years where I"ve handled everything from mobile apps to networking. On top of that, I"ve dedicated 3 years to cybersecurity, making me well-versed in both customer-facing roles and technical expertise. I am also pivoting in AI. I have gain a few certifications.