implementation Consultant

Funnel- Remote

https://funnel-leasing.breezy.hr/p/43c2451b07f5-implementation-consultant/apply

Full Time

Junior (3-5 years)

Hourly

Pay Range

Hourly:

$31 - $36

No equity

Industry

Project Management

Description

As an Implementation Consultant at Funnel Leasing Inc., you'll manage the onboarding and implementation of software products for customers. Your role involves understanding customer needs, developing project plans, providing training, and tracking project risks. You will work collaboratively with various teams to ensure successful implementations and contribute to continuous improvement. Employees may be eligible for various benefits. Generally, we provide employee access to: Health insurance Dental and Vision insurance Company paid Life/AD&D Long-term Disability insurance Short-term Disability insurance Term Life insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Retirement Plan - 2% company match EAP In addition to these benefits, we also offer Remote-first; work from anywhere within the US company culture Unlimited Discretionary Time off & Sick Leave 13 paid holidays One time remote work stipend Employee recognition program Employee-led Groups (ELG’s) Click here to learn more about Funnel and our innovative team members across the country. The Implementation Consultant’s essential roles and responsibilities include, but are not limited to the following: Project Manage the onboarding and implementation of new and existing customers. Engage with each customer in a professional and consultative manner. Identify customer needs and desires and use a consultative approach to provide and implement solutions. Develop and follow an implementation project plan, conduct meetings with customers, configure products and provide end-user training and support during the implementation. Responsible for identifying and tracking potential issues and risks to the project timeline or success. Manage the activities of third-party vendors involved in the implementation. Ability to command and be assertive with a group of individuals in person or a remote meeting. Ability to interact with executives, stakeholders, project managers, and end-users. Becomes a Subject Matter Expert (SME) for Funnel Products, related integrations, and best-practices Uses recommended implementation methodology, including developed materials, tools, and approaches to the implementation discipline. Participates in the development of educational, knowledge, and training assets and services. Manage KPIs and metrics related to personal and implementation performance. Maintain open communication and management regarding feedback, metrics, assignments, and professional development. Analyze, test, and modify Funnel software and integration based on the unique design and implementation of each customer. Document customer interaction, troubleshooting, and results clearly and concisely.  Contribute and assist with company and department innovation and efficiency initiatives. Create a culture of continuous improvement and learning Foster collaboration within team and across the company Performs other duties as assigned and modified at manager's discretion Travel: 20% Education, Work Experience and Certifications Relevant Bachelor’s degree or equivalent, related experience. 3+ years of customer-facing consulting, onboarding, or implementation experience. Experience with SaaS software in similar or related positions Strong verbal and written communication skills Experience with Google workspace Experience with project management systems such as Monday, Asana and Jira. Experience or in-depth knowledge of the real estate / multifamily industry is a plus. Experience with providing training and educational services is a plus. Experience with Yardi, RealPage, Entrata, Knock and/or other multi-family software is a plus. The ability to receive and offer constructive feedback and work to maintain our company values and collaborative culture. Our team is mostly remote, so we work hard to stay connected & you need to be a strong team player. Ability to successfully follow defined processes and procedures  Strong customer service skills with the drive to provide the best customer experience with each interaction.  Organized, detail-oriented, and self-motivated , with the ability to work under pressure and attain pre-defined deadlines  The ability to effectively communicate through phone, chat , and email is required . Ability to work on multiple issues/projects simultaneously in a fast-paced environment  Ability to work within a team environment and independently while maintaining a high level of efficiency.  Ability to manage time effectively