Pay Range
Annually:
$70,000 - $104,000
No equity
Description
How You Will Make an Impact:
Lead point of contact for all client account management matters for 100+ clients in our scaled segment
Deliver scaled success engagement tactics to help clients achieve their business goals
Collaborate with engagement and advocacy team to build and maintain the scaled customer journey together
Suggest solutions and innovative ideas to meet client needs
Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
Collaborate with internal teams to advocate for client's needs, drive adoption, and provide best in class support
Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. enrollment and adoption)
What You Bring to The Team:
Proven work experience of 3+ years as a CSM or Sales
Demonstrable ability to communicate, present and influence client C-Level stakeholders
Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Google Suite, and MS Office (particularly MS Excel)
Understanding of sales performance metrics or KPIs
Experience delivering client-focused solutions to client needs
Availability to travel as needed
Occasional need to work outside of normal business hours as required to support customers
Nice to Haves:
HR/Payroll experience
What We Offer:
Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match
